Horrible experience, the shop technicians love to use fear to scare people into paying for things they don't need/want. The front desk lady couldn't have cared less about any of the people in the lobby waiting and after the techs tried to threaten my safety if I didn't buy tires that minute from them, I watched them do this to two other customers. I will never go back.
We took my son's pt cruiser there for an oil change and have checked out, they told us it had a blown head gasket and it would cost $2000 to fix. That was not the case it was leaking around the thermostat. They were even telling him to go get financed to fix. I am glad we didn't listen to them. I will NEVER go there again, even for a basic oil change.
I have never written a review online but my experience was so bad I had to write one.
My wife got an coupon in the mail for a free oil change for her birthday. She wanted to travel down to Belton which is 30 minutes each way so we could go to a new place for breakfast. She figured we would try Calvert's for an oil change since it would be free. I told her that often oil change places will have a coupon for a "free oil" change but it usually is talking about a free standard oil change. She called the night before to see how much it would be for our 2011 sienna as I knew from previous experience it needed more than a standard oil change. She called and told them the make model and year and after looking it up they said it would be 8 dollars more. The next morning we drove both our cars so my family could go to breakfast when they were changing the oil. When my wife showed up they told her it would be 49 dollars (that price included the birthday coupon). I wasn't happy it was more then 40 dollars they they said the night before but we had already traveled there with two cars so we might as well get it done. We had breakfast and did some shopping while waiting and they call saying it is done and the total was more than 60 dollars. When we went into the shop I asked to talk to the manager. The front desk person did not get the manager and stated she was the one who spoke with my wife the night before and this morning. I asked why we were given three different prices. She stated that she must have hit a wrong button the night before when she said it would only be 8 dollars additional to the coupon. She then blamed my wife stating she accepted the increased price. I then mentioned that the price increased again after the price my wife "accepted". I said that if the price was going to be higher then she should have called first as most mechanics do. She admitted they should have called "but the work was already done". After back and forth she gave 10 dollars off their overpriced price. I mentioned the only reason we came was to try it out with the coupon and that where we normally go is 45.88 for full synthetic and is closer. Her response was "Well I wish you had gone there instead of here then", can't agree more. I guess she proved incompetent when she "hit a wrong button" and did not call with a higher price. I can't say dishonesty is ruled out however.
I went in on a Saturday around noon for an free oil change for my birthday. I had a paper copy of the coupon and the clerk told me beforehand that I'd still have to pay taxes ($2.67). I was told it would be an hour before it was done so I asked them to call me when it was done and I left. They called me within 30 mins. I'm satisfied with how everything went and did not have any issues with them. I had been there once before and it went fine as well. Their waiting room could be nicer but there are shops and restaurants nearby so you wouldn't have to hangout there.
Took our car to Calvert's on Wednesday because we found a coupon for new brakes with service for $60. After James looked over the car for a moment, he determined that the coupon did not apply to the cars needs and that it would actually cost $587 for new brakes. The car is a 2001 Chevy. But we need brakes, so he asked for $100 to order the part. After leaving (near closing time) and discussing it, we decided not to go forward with the repairs. Called back the next morning when they opened to notify them that we would not be using them for repairs and was notified that we could not get our $100 back. The part had not been ordered and, even if it had, auto repair shops return parts ALL THE TIME. I called back again to ask James what exactly the $100 was for if the repairs were not going to be done AND we could not collect the part. He said that it was for ordering the part. Now I've never worked at an auto shop, but in other companies where frequent orders/shipments are being made, the company DOES NOT pay for individual shipping. I'm certain this is the case at Calvert's, but they're business practices are obviously crooked. After writing reviews to warn potential customers NOT TO DO BUSINESS HERE, I am going to file a complaint with Missouri Attorney General Josh Hawley and urge anyone who has suffered loss of hard earned money for no reason to Calvert's. Thieves should not be tolerated and handled by the proper authorities.
Horrible experience. They are either dishonest or incompetent.
Calvert S Express Auto Service Tire Belton is a US Car Repair based in Belton, Missouri. Calvert S Express Auto Service Tire Belton is located at 208 Peculiar Dr, Belton, MO 64012, USA.
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