I've lived here for 13 years now, and will unfortunately be moving across the state line to Kansas. This post office is fantastic. I've sold a ton of stuff on Amazon and eBay, and shipping from this location is outstanding. Items are delivered to either coast in 2-3 days. Starting out, they offered ways to save on shipping cost by asking a couple of 'did you know' questions, which was incredibly helpful. Staff is always friendly and knows me by name. I've seen them go out of their way many times to go above and beyond to help patrons. A lot of people like to complain about 'the government' or 'the mail', but this place is run very well, and those complaints do not apply here.
3 times in the past that I've been home waiting on a package and haven't received it. My tracking status was updated stating my "address isn't valid, return to sender"... no one even tried to deliver it. Yesterday, I had 2 packages on the truck from the exact same store. 1 delivered and the other didn't stating they can't deliver to a PO Box so I have to pick it up at the post office. I don't have a PO Box! The only reason I'm giving 3 stars is because every time I call the guy who answers is very helpful and always tracks down my packages for me. I think there's an issue with the package sorting because I've been told a couple of times that my Box was put on the wrong truck for delivery.
I have not had a negative experience at this location, and in fact appreciate the friendliness displayed by the counter workers, particularly Penny. All are friendly and patient but Penny is able to be consistently kind and in a good mood. Many times I've been having a bad day and felt better after experiencing her up beat attitude. I have often wondered if perhaps she goes home and punches holes in her walls to relieve the frustration she must have built up from the occasional disrespectful customer with whom she deals. It must take a lot of control to constantly be kind and considerate, disolayng a helpful attitude towards each customer. Lines are sometimes long but move quickly and all the workers are receptive to any needs or requests. I'll take this PO over any in surround areas.
The worst Post Office is Belton. They are lazy, have excuse after excuse, I have delivered mail and packages to my neighbors, because they cannot seem to read or get it right. I have called and get rude, unprofessional, lying, disrespectful, useless people who all claim to be the Supervisor. The Postmaster is never available or there. The postmaster does not return calls or fix any of the issue's. I think today was the most ignorant excuse I have heard yet....."well I don't get my mail delivered right either". Is there anyone in charge that can actually step up to the plate and speak properly, handle problems properly? I am tired of my packages being delivered to someone else. I with my own eyes watched the long blonde haired gal drop mail and drive off. where I live is one way in one way out and its 10 miles an hour, they drive 25-30 miles an hour they don't care not their neighborhood. There is mostly elderly people in this community and the mail people have no concern for anyone's safety. I expect some sort of revenge it would not be the first time!
They mark your package as delivered, yet don't deliver it for up to 4 days later. We have proof of mail fraud and a package that never existed that they supposedly delivered to an adress down the road, and they refuse to investigate the mail fraud. Said they would put it in a data base and 5 more frauds down the line they'll investigate. We are turning over all proof to my lawyer and the police.
United States Postal Service is a US Post Office based in Belton, Missouri. United States Postal Service is located at 121 Bradford Ln, Belton, MO 64012, USA.
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